Redefining Customer Service
Customer Support | Phone: 717-558-5975
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I just received the boards and the extras that were thrown in were outstanding customer service. I wasn’t expecting test coupons, x-rays, or whatever you call the epoxied cross section puck. Of course the PCBs need to perform the way I expect them to, but you guys did everything possible to stand behind the product that we received. That extra work on your part has absolutely earned you a future customer. Amazing job.

In addition, the correspondence with the whole team at MCL was perfect. In our industry we learn to trust people that we have worked with before or get as a recommendation. When you work with someone unknown for the first time you cross your fingers and hope that it will be a good vendor/customer. Again, this exceeded my expectations and wanted to let you know personally and I hope that you will share this feedback with tech leads that might want to know what Wavetrix thought about the experience.

Matt

We were all extremely impressed with our first experience with MCL. Prior to contacting you, we reached out to many other PCB Manufacturers and could not find anybody to do a 1 day turn on this size board. We were really in a time crunch and MCL came through for us! The quality was some of the best we have seen in awhile and the support was phenomenal. We will most certainly be doing business with MCL in the future.

Greg, Engineer

You guys have seriously knocked it out of the park once again. I can’t tell you how much I appreciate the value that you bring to my organization. Thanks again

Mark G., Engineer

Dan and Denny, It was a pleasure meeting you both and thank you for your time and overview of your capabilities.  I’d like to re-iterate how pleased we are with the boards we received.  They arrived on time and the quality was excellent.   As I mentioned, this is my first time using 0.4mm pitch pads and  Via-in-Pad so I was a bit anxious.  I appreciate the time you spent with me reviewing the design prior to release in order to make sure I had a layout that was manufacturable.  The boards looked great and our CM had no issues with the assembly.  Thank you for being an important part of our program and helping making it a success.  I am so pleased to have found a PCB supplier that can accommodate all my current and clearly future needs.  We look forward to a long working relationship.

Harry R.

MCL continues to impress us with your price, delivery and quality!

Mike KBuyer

Boards arrived today and look great! Thank you for your prompt attention on this order.

Pete

Pete MBuyer

Hi all At MCL,

I know customers usually only contact a vendor when something negative happens, I’d like to do the opposite.. Just wanted to tell you all how impressed I am with your pricing, promptness with RFQ’s, on time or early delivery, ( just got an order ten days ahead of when I thought I would, and our customer is ecstatic), and general friendliness and willingness to work with me and what’s best for the customer. Never have got the feeling I was second rate. I really appreciate all your efforts, keep it up and you will all go places, along with many more orders!! Take care!

Best Regards,

Mitchell

Mitchell OBuyer

Got our most recent order today, boards look great & packaged very nice. I really like working with you guys, you do very nice work. TTYS

Best Regards,

Larry G

Larry GBuyer

Thank you for expediting our PCBs. We really appreciate your efforts! You rock!

Thanks again,

Arlene

Arlene FBuyer

The boards arrived yesterday and we have started putting components on one. Everything looks good, thank you.

Daniel BBuyer
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PCB Glossary

  • Wave Soldering

    A process wherein assembled printed boards are brought in contact with a continuously flowing and circulating mass of solder, typically in a bath.